Module 01: Introduction to Call Centre | |||
Introduction to Call Centre | 00:30:00 | ||
Module 02: Traits of a Call Centre Agent | |||
Traits of a Call Centre Agent | 00:30:00 | ||
Module 03: Agent and Customer Relationship | |||
Agent and Customer Relationship | 00:30:00 | ||
Module 04: Telephone Etiquettes | |||
Telephone Etiquettes | 00:30:00 | ||
Module 05: Communication Skills | |||
Communication Skills | 00:30:00 | ||
Module 06: Negotiation Techniques | |||
Negotiation Techniques | 00:30:00 | ||
Module 07: Managing Difficult Clients | |||
Managing Difficult Clients | 00:30:00 | ||
Module 08: Call Centre Metrics and Benchmarks | |||
Call Centre Metrics and Benchmarks | 00:30:00 | ||
Module 09: Call Centre Technology and Trends | |||
Call Centre Technology and Trends | 00:30:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
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