Diploma in Customer Relationship Management (CRM)

Improve the relationship with existing customers, find new prospective customers, and win back former customers by gaining excellent CRM skills.

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For Business

Diploma in Customer Relationship Management (CRM)

Original price was: £425.Current price is: £29. ex Vat

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1 Year Access
Level 4
1133 Students
2 weeks, 1 day

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Learning Outcome

Description

This Diploma in Customer Relationship Management (CRM) course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an endorsed certificate after completing the course. Enrol now for a limited-time discounted price.

Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Diploma in Customer Relationship Management (CRM), you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and achieve a certificate, you should consider this course from One Education.

We are very upfront and clear about all the costs of the course.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £89. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the assessment of this course, you will qualify for the CPD Certificate from One Education as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Endorsement

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information, please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To assess your learning, you have to complete the assignment questions provided at the end of the course. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed, and CPD accredited certificates.

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

After passing the assignment exam, you will be able to apply for a certificate.

Why study this course

Whether you’re an existing practitioner or aspiring expert, this course will enhance your expertise and boost your CV with key skills and certificates attesting to your knowledge.

The Diploma in Customer Relationship Management (CRM) is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Frequently Asked Questions

Certificate and Endorsement

What exactly is an ‘endorsed’ course?

An endorsed course signifies quality content and premium material in a course for the non-regulated market which has been reviewed and approved by an independent quality inspector.

Does this course have any endorsements? Do I get any endorsed certificate after completion of the course?

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. After successfully completing the course & with a 60% passing score in assessment test, you will be able to order an endorsed certificate as proof of your new achievement.

Do I get any accredited qualifications after completing this course?

This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition, for example, progression routes into further and/or higher education.

Do your certificates expire?

No, our certificates do not come with any expiration date.

Fees and Charges

Do I need to pay for the certification?

Yes, certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Do I need to pay for the exams?

No, there are no extra fees and hidden costs for the exam.

How to order a QLS certificate?

Endorsed certificates can be ordered and get delivered to your home by post for only £89. There is an additional £10 postage charge for international students.

General Query

What is the method of teaching?

The course is fully online. You can study this course at your own pace. You will be taught through a combination of

Audio-visual Presentation
Online study materials

How can I further assess my learning and get full tutor support?

Full tutor support is available only on weekdays ( Monday – Friday). You are advised to complete the assignment questions provided at the end of the course, our expert tutor will assess your assignment and will give you feedback on your performance.

How can I gift this course to my beloved one?

In just 3 steps you can gift any course to your beloved ones. The steps are :

Select gift these course button
Enter your email, your recipient email and your desired message
Select send as gift button
Proceed to checkout and pay for the course

And done! The course will be sent to your desired recipient.

Can I purchase this course in bulk?

Yes, you can. To purchase courses in bulk, add the desired number of courses in the cart and then proceed to the payment option. We also have special discounts for Business Customers.

How long can I access this course ?

All of our courses can be accessed for 1 Year. After one year you have to buy this course again if you wish to continue.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
	Introduction to Customer Relationship Management (CRM)	00:22:00
Module 02: CRM Fundamentals
	CRM Fundamentals	00:24:00
Module 03: CRM Strategies
	CRM Strategies	00:33:00
Module 04: Data Analysis in CRM
	Data Analysis in CRM	00:28:00
Module 05: CRM Databases
	CRM Databases	00:21:00
Module 06: Deepening Customer Relationship
	Deepening Customer Relationship	00:23:00
Module 07: Handling Customer Complaints
	Handling Customer Complaints	00:22:00
Module 08: Future of CRM
	Future of CRM	00:25:00
Assignment
	Assignment – Diploma in Customer Relationship Management (CRM)	6 days, 6 hours
Recommended Materials
	Workbook – Diploma in Customer Relationship Management (CRM)	1 week, 2 days
Order Your Certificate
	Order Your Certificate QLS	00:00:00