Customer Service Advisor Course

For You
For Business

Customer Service Advisor Course

PRIVATE

PRIVATE COURSE

*Certification Fee Applicable

1 Year Access
Level 3 - Diploma
47 Students
1 day

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£500

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Introduction

Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it.

Skilled customer service professionals are always in high demand. Enrol in this Customer Service Advisor Course and earn the right qualification and experience which further help you to find yourself in demand.

Description

The course will help you get started in customer service and teach you the arts you need to shine your career in the relevant fields.

This training course is offered online, which gives you the powers to study at your own pace and in your own time. You can study this course on a full-time or part-time basis and receive the education you need to achieve your dream of becoming a customer service adviser.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons
Online study materials
Mock exams
Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Customer Relations and Dealings
	Module One – Getting Started	00:30:00
	Module Two – The Right Attitude Starts with You	01:00:00
	Module Three – Stress Management (Internal Stressors)	00:30:00
	Module Four – Stress Management (External Stressors)	00:30:00
	Module Five – Transactional Analysis	01:00:00
	Module Six – Why are Some Customers Difficult	01:00:00
	Module Seven – Dealing with the Customer Over the Phone	01:00:00
	Module Eight – Dealing with the Customer In Person	01:00:00
	Module Nine – Sensitivity in Dealing with Customers	01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
	The Development Team	00:15:00
Customer Service: Telephone Etiquette
	Module One – Getting Started	00:30:00
	Module Two – Aspects of Phone Etiquette	01:00:00
	Module Three – Using Proper Phone Language	01:00:00
	Module Four – Eliminate Phone Distractions	01:00:00
	Module Five – Inbound Calls	01:00:00
	Module Six – Outbound Calls	01:00:00
	Module Seven – Handling Rude or Angry Callers	01:00:00
	Module Eight – Handling Interoffice Calls	01:00:00
	Module Nine – Handling Voicemail Messages	01:00:00
	Module Ten – Methods of Training Employees	01:00:00
	Module Eleven – Correcting Poor Telephone Etiquette	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Mock Exam
	Mock Exam- Customer Service Advisor Course	00:30:00
Final Exam
	Final Exam- Customer Service Advisor Course	00:30:00