Hotel Receptionist | |||
Module 1: Introduction to Reception and Receptionist | 00:11:00 | ||
Module 02: An Overview of Hotel Industry | 00:18:00 | ||
Module 03: The Process of Selection and Recruitment in Hospitality Industry | 00:21:00 | ||
Module 04: Management of Front Office Operations | 00:19:00 | ||
Module 05: Business Telephone Skills | 00:19:00 | ||
Module 06: Mail Services and Shipping | 00:25:00 | ||
Module 07: Travel Arrangements | 00:24:00 | ||
Module 08: Time Management | 00:35:00 | ||
Module 09: Record Keeping and Filing Systems | 00:28:00 | ||
Module 10: Communication Skills | 00:25:00 | ||
Module 11: Marketing in Travel and Tourism Business | 00:24:00 | ||
Module 12: Customer Satisfaction | 00:23:00 | ||
Module 13: E-Hospitality and Technology | 00:22:00 | ||
Mock Exam | |||
Mock Exam – Hotel Receptionist | 00:20:00 | ||
Final Exam | |||
Final Exam – Hotel Receptionist | 00:20:00 |
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