Introduction | |||
Introduction | 00:04:00 | ||
The fundamentals of Continuous Improvement | |||
What is Continuous Improvement (CI)? | 00:04:00 | ||
Continuous Improvement vs. Business Improvement | 00:02:00 | ||
Purpose of Continuous Improvement | 00:03:00 | ||
Benefits of Continuous Improvement | 00:01:00 | ||
Methodologies and approaches | 00:03:00 | ||
The 6 key Indicators a CI Initiative is required | |||
SLAs & KPIs | 00:04:00 | ||
CSAT & ESAT | 00:04:00 | ||
Employee turnover | 00:03:00 | ||
Colleague data | 00:04:00 | ||
Error & issue logs | 00:04:00 | ||
Control metrics | 00:05:00 | ||
The 6 tools to use when launching a CI Initiative | |||
6 tools – Introduction | 00:01:00 | ||
PDCA | 00:04:00 | ||
Kaizen Workshop | 00:05:00 | ||
Audit | 00:04:00 | ||
Gemba Walk | 00:05:00 | ||
Training | 00:05:00 | ||
Process owner | 00:04:00 | ||
Other points to consider | |||
Importance of the team | 00:03:00 | ||
Importance of communication | 00:05:00 | ||
Importance of tools | 00:04:00 | ||
Who conducts Continuous Improvement? | 00:02:00 | ||
Lean & Six Sigma: An introduction | 00:03:00 | ||
Case study | 00:05:00 | ||
Close out | |||
Close out | 00:05:00 | ||
Assignment | |||
Assignment – Introduction to Continuous Improvement | 1 day, 14 hours | ||
Order Your Certificate | |||
Order Your Certificate QLS | 00:00:00 |
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