ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course

Q: Will I receive a certificate after completing the course?

Yes, upon successfully passing the exam, you’ll earn the ITIL® 4 Specialist: Monitor, Support, and Fulfil certification .

Q: How long will I have access to the course materials?

Self-paced learners get lifetime access , and live class participants can review recorded sessions anytime.

Q: What’s the difference between live classes and self-paced learning?

Live classes offer real-time interaction and career services, while self-paced learning provides flexibility to study at your convenience. Both formats prepare you for the same certification exam.

Q: What if I miss a live class?

You can access recordings of all sessions to catch up on any missed content.

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ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course

£549 ex Vat

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1 Year Access
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Course Overview: Deliver Seamless IT Support and Service Fulfilment

The ITIL® 4 Specialist: Monitor, Support, and Fulfil course is designed to empower IT professionals to excel in proactive monitoring, service support, and request fulfilment. Whether managing service desks, troubleshooting issues, or fulfilling customer requests, this course equips you with essential tools and techniques for effective service delivery.

You can choose between two learning modes: interactive live classes or self-paced online study, depending on your schedule and preferences.

Course Delivery Options

1. Live Online Classes

Participate in real-time virtual sessions led by industry experts.
Collaborate in group activities, case studies, and live Q&A sessions.
Job placement support and career services, including interview preparation and CV assistance.
Certification exam included, with tailored exam preparation support.
Access recorded sessions for anytime review.

2. Self-Paced Learning

Enjoy lifetime access to course content and downloadable resources.
Study at your own pace with quizzes, assessments, and practice exams.
A budget-friendly option while ensuring comprehensive learning.
Same curriculum and certification opportunity as live classes.

What You’ll Learn: Curriculum Highlights

Explore the core principles of monitoring IT services and providing support.
Outcome: Understand the role of proactive service monitoring.

Learn how to leverage tools to detect and respond to service disruptions quickly.
Outcome: Build a foundation for effective IT service monitoring.

Understand best practices for incident management and running a high-performing service desk.
Outcome: Deliver seamless first-line support.

Learn how to manage and automate service requests to enhance customer satisfaction.
Outcome: Ensure fast and efficient request handling.

Explore how to manage and monitor service-level agreements (SLAs).
Outcome: Align IT services with business goals and customer expectations.

Recap key concepts with practice questions and mock exams to ensure readiness.
Outcome: Be prepared to pass the certification exam confidently.

Why Choose This ITIL® 4 Specialist Certification Course?

Globally Recognised Certification: Earn credentials that validate your expertise in service monitoring and support.
Job-Ready Skills: Gain practical knowledge for roles like Service Desk Manager, IT Support Specialist, and more.
Accredited Training: Aligned with ITIL’s latest frameworks and best practices.
Career Support: The live class option includes job placement services and personalised career coaching.

Certification & Assessment

Upon completion of the course and passing the final exam, participants will earn the ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification.

Examination Format

Career Opportunities & Job Roles

This certification opens up opportunities in various IT service management roles, including:

Participants in the live class option gain access to career support services, including mock interviews and guidance on job applications, to maximise job opportunities.

Frequently Asked Questions

Will I receive a certificate after completing the course?

Yes, upon successfully passing the exam, you’ll earn the ITIL® 4 Specialist: Monitor, Support, and Fulfil certification.

How long will I have access to the course materials?

Self-paced learners get lifetime access, and live class participants can review recorded sessions anytime.

What’s the difference between live classes and self-paced learning?

Live classes offer real-time interaction and career services, while self-paced learning provides flexibility to study at your convenience. Both formats prepare you for the same certification exam.

What if I miss a live class?

You can access recordings of all sessions to catch up on any missed content.

Do I need prior IT experience to enrol?

While not mandatory, prior knowledge of IT service management will help you get the most out of the course.

Course Curriculum

Introduction to Monitoring, Support, and Fulfilment
Monitoring Tools and Techniques
Service Desk and Incident Management
Request Fulfilment Processes
Service-Level Management
Course Review & Exam Preparation