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Service Helpdesk & Technical Support Course
Service Helpdesk & Technical Support Course
Original price was: £425.£29Current price is: £29. ex Vat
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1 Year Access 
Intermediate
50 Students -
8 hours, 13 minutes
Overview
This Service Helpdesk & Technical Support Course course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an accredited certificate after completing the course. Enrol now for a limited-time discounted price.
Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.
We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.
Our expert instructors are always available to answer all your questions and make your learning experience exquisite.
After completing the Service Helpdesk & Technical Support Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.
If you want to learn about this topic and achieve certifications, you should consider this course from One Education.
There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for a CPD-accredited certificate, which is available in the form of a PDF Certificate for £9 and a Hard Copy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge.
The Service Helpdesk & Technical Support Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Service Helpdesk & Technical Support Course | |||
| Module 01: Managing Interoffice Calls and Voicemail | |||
| Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 02: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:31:00 | ||
| Module 03: Business Telephone Skills | |||
| Business Telephone Skills | 00:21:00 | ||
| Module 04: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:24:00 | ||
| Module 05: Inbound and Outbound Calls | |||
| Inbound and Outbound Calls | 00:16:00 | ||
| Module 06: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 07: Mail Services and Shipping | |||
| Mail Services and Shipping | 00:25:00 | ||
| Module 08: Intra Organisation Dealings | |||
| Intra Organisation Dealings | 00:35:00 | ||
| Module 09: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:04:00 | ||
| Module 10: Record Keeping and Filing Systems | |||
| Record Keeping and Filing Systems | 00:30:00 | ||
| Module 11: Business Writing Skills | |||
| Business Writing Skills | 00:42:00 | ||
| Module 12: Organisational Skills | |||
| Organisational Skills | 00:25:00 | ||
| Module 13: Communication Skills | |||
| Communication Skills | 00:27:00 | ||
| Module 14: Customer Relationship Management | |||
| Customer Relationship Management | 00:42:00 | ||
| Module 15: Effective Planning and Scheduling | |||
| Effective Planning and Scheduling 11 | 00:46:00 | ||
| Module 16: Invoicing/Petty Cash | |||
| Invoicing/Petty Cash | 00:27:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
Related Courses
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With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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