Discover how to improve customer service and remove waste from your business procedures by learning The 7 Basic Tools of Quality in this course. Levels of quality are not only important to maintain, but they should also be examined for ways to improve, and you’ll find everything you need to achieve that with this tuition.          

This useful Quality Improvement tutorial delivers expert coaching and full descriptions of each tool and the principles needed to guide them in practical use. So you will learn about strategies and techniques involving process mapping, check sheet production, histogram usage, Pareto chart construction, Fishbone diagram building, the “five whys” of working and run chart utilisation. This collective of fundamental improvement teaching provides a complete learning curve in this area. 

By completing the case study and passing the final assessment, you will benefit from truly understanding the concepts of quality improvement and how they can be incorporated into a business.