A. If you have successfully submitted the voucher code, we have created an account for you and assigned you to the course. We have emailed you the login details to your email address as well. Please make sure to check your spam/junk folder for the login details. 

A. If you have already purchased the course, you do not need to pay any additional fees to access the course. Please log in to your account and you will be able to start the course. Make sure to check your spam/junk folder in your email for the login details.

A. If your voucher code is not being recognised, please send an email at info@oneeducation.org.uk mentioning your issue along with the voucher code and the course name. We will resolve the issue and email you the access details to the course. Make sure to check your spam/junk folder later for the login details. 

A. If you have already paid for your retake exams, you will not need to pay for retake again. We will reset the exam for you and send you a confirmation email. You will then be able to take your exam again.

A. Due to the current situation, we are facing slight delay in providing the certificate. However, we are working hard to provide you with the certificates as soon as possible. Your patience is highly appreciated.